Last Updated: 24 June 2026

1. Introduction

Welcome to Encore Signs (“we”, “our”, “us”).

We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, contact us, request a quotation, purchase our products or services, or otherwise interact with us.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

2. Who We Are

Company Name: Encore Signs Ltd
Registered Address: Highwood Cottage, Ingmanthorpe, Wetherby, North Yorkshire, LS22 5HL
Email Address: enquiries@encoresigns.co.uk
Telephone Number: 01937 221422

If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.

3. Information We Collect

We may collect and process the following categories of personal information:

Information You Provide to Us

• Name
• Company name
• Email address
• Telephone number
• Postal address
• Project requirements and enquiry details
• Information contained in communications you send to us

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address
• Browser type and version
• Device information
• Operating system
• Pages visited
• Date and time of visits
• Referring website addresses

Cookies and Tracking Technologies

We may use cookies and similar technologies to improve website functionality, analyse website traffic, and enhance user experience.

For more information, please see our Cookie Policy.

4. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and quotation requests
• Provide products and services
• Manage customer relationships
• Process payments and fulfil orders
• Communicate regarding projects, orders, or services
• Improve our website and services
• Monitor website performance and security
• Comply with legal and regulatory obligations
• Prevent fraud and misuse of our services

5. Lawful Basis for Processing

We process personal information under one or more of the following lawful bases:

Contract

Where processing is necessary to provide products or services requested by you.

Legitimate Interests

To operate, improve, and secure our business and website.

Consent

Where you have provided consent, such as for marketing communications.

Legal Obligation

Where we are required to process information to comply with legal obligations.

6. Marketing Communications

If you have opted in to receive marketing communications, we may send you information about our products, services, offers, and updates.

You can unsubscribe at any time by:

• Clicking the unsubscribe link in marketing emails; or
• Contacting us directly.

We will not send marketing communications where prohibited by law.

7. Sharing Your Information

We do not sell your personal information.

We may share your information with:

• Professional advisers
• Payment providers
• Website hosting providers
• IT support providers
• Delivery and logistics partners
• Analytics providers
• Government bodies or regulators where legally required

All third parties are required to process personal information securely and only for authorised purposes.

8. International Transfers

Where personal information is transferred outside the United Kingdom, we will ensure appropriate safeguards are in place as required by applicable data protection laws.

9. Data Retention

We retain personal information only for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Retention periods may vary depending on the nature of the information and applicable legal requirements.

10. Data Security

We implement appropriate technical and organisational measures designed to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no method of internet transmission or electronic storage can be guaranteed to be completely secure.

11. Your Rights

Under UK data protection law, you may have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Restrict processing
• Object to processing
• Request data portability
• Withdraw consent where processing relies on consent

To exercise any of these rights, please contact us using the details provided above.

12. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can attempt to resolve the issue.

You also have the right to lodge a complaint with:

Information Commissioner’s Office (ICO)
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Website: https://www.ico.org.uk

13. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any updates will be published on this page together with a revised “Last Updated” date.

15. Contact Us

If you have any questions about this Privacy Policy or our handling of personal information, please contact:

Encore Signs Ltd
Highwood Cottage, Ingmanthorpe, Wetherby, North Yorkshire, LS22 5HL
enquiries@encoresigns.co.uk
01937 221 422